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Return policy

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📄 Palmiye Home Cancellation and Return Policy

At Palmiye Home, we are committed to offering our guests a transparent and fair booking experience.
The following terms apply to direct bookings made through www.kemerpalmiyehome.com. (For Airbnb, Booking.com, or other platforms, their respective cancellation policies apply.)

 

📅 Cancellation Periods & Refunds

  • 100% refund for cancellations made at least 14 days before check-in.

  • 50% refund for cancellations made 7–13 days before check-in.

  • No refund for cancellations made within 6 days of check-in.

  • No refund for no-show cases (when the guest does not arrive).

 

💳 Early Departures & Late Arrivals

  • No refunds are given for early departures after check-in.

  • Late arrivals do not entitle guests to any discounts or refunds.

 

⛈️ Force Majeure

  • In cases of natural disasters, health emergencies, or road closures, cancellations may be specially considered if official documentation is provided.

  • In such cases, guests may be offered a refund or rescheduling option.

 

🧾 Refund Process

  • Approved refunds are processed within 7 business days using the original payment method.

  • Delays caused by banks or payment providers are beyond Palmiye Home’s responsibility.

 

📩 How to Request a Cancellation?

Please send your cancellation request with booking details via:

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